More Info
Frequency Asked Questions
Get answers to common questions below.
Technical Questions
For every Train SMART course, students must login with our learning management system. To learn more about supported devices and browsers, click here. For optimum performance and safety, we strongly recommend that students use laptops or tablets to take our courses, not mobile phones.
Additionally, live (or synchronous) courses are held over Zoom. To download Zoom, click here.
No, participants do not need a Zoom account to attend and complete one of our live courses.
Please check for an email from Train SMART in your email spam folder. If you still cannot find the confirmation email, please contact us for further assistance at [email protected].
Please contact us for further assistance at [email protected].
Course Questions
Course pricing varies depending on the course you are interested in taking. Please visit the Courses page to learn more about each individual course pricing. We also offer subsidized rates and fee waivers for individual government and nonprofit professionals. To check your eligibility for these benefits, please contact us at [email protected].
Students must be at least 18 years old to attend a Train SMART course and be legally eligible to possess a firearm. See our Terms of Use to learn more.
We ask that students be respectful to all participants (including instructors and students) and keep their cameras on to ensure that everyone is participating and following along. Finally, students may not record or otherwise reproduce the training in part or full. Failure to follow these guidelines may result in removal from the course or other actions as authorized by law.
Yes. Upon successfully completing all the requirements for each course, you will be directed to receive a certificate of completion that you can save or print.
All Train SMART course fees are final and non-refundable except as required by law. However, we will give you full credit for a future class if you notify us by emailing us at [email protected] 48 hours before the start of your scheduled class. The credit is non-transferable, has no cash value, and must be used within 30 days of the cancellation date. Cancelling with less than 48 hours in advance of a class will forfeit all credit.
If we cancel a course for any reason, you will receive a credit which may be used to reschedule your course. This credit will expire one year from the date of cancellation of the initial course.
If you have any questions regarding rescheduling your course, please email us at [email protected].
We’re happy to discuss customized training options. Please reach out to us at [email protected].